reservation system © 2023 ETT LLC
| FAQ (Frequently Asked Questions)Q1. How can I use LimoLongIsland.com to meet my transportation needs?You can use the Request a Quote/Make a Reservation form to Request a Quote, choose vehicles, check availability, make reservations, and/or pay online.[Back to top]Q2. What are your Rates?Use the Request a Quote/Make a Reservation form to find out. A 10% Web-only Discount is available if you request a price quote using our website but may not be available if you simply make a reservation on the phone. (May not apply to revised rates.)[Back to top]Q3. What is included in the rate?The rate you receive from us in your email quote is ALL-INCLUSIVE. Tolls (in most cases) and tip/gratuity are itemized and listed up-front in advance. The only other possible fees are listed below:(OPTIONAL) MEET AND GREET (inside airports pick up only) is charged $75 + parkingCharges for extra stops requested by the customer (as explained on this web page)Charges for lateness/ tardiness by the customer, or itinerary changes requested by the customer (as explained on this web page)Charges for unusual damage to the vehicle caused through the fault of the customerTolls (as explained below).Cleaning Fee of $250 per occurrence, if necessitated by vomiting or other situations requiring cleaning.[Back to top]Q4. What is the tipping/gratuity policy?A 20% tip/gratuity is required.[Back to top]Q5. How are bridge/highway/tunnel/other Tolls paid?An All-Inclusive Toll Fee is denoted for many itineraries. If the customer pre-pays an All-Inclusive Toll Fee in advance, this will cover any and all tolls actually passed through during the itinerary.|
If the customer does not pre-pay an All-Inclusive Toll Fee in advance, the passenger will be responsible for paying for any and all tolls actually passed through during the itinerary, using CASH.
NOTE: If you would like us to denote an "All-Inclusive Toll Fee" for your specific itinerary, just let us know.[Back to top]Q6. What are the fees/policies for Extra Stops?Here are our policies & fees for extra stops:
i. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".
ii. For all other itinerary types, including one-way and round trip itineraries:
a. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email.
b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops:
1. The driver reserves the right to decline to make the extra stop.[Back to top]Q7. What are the fees/policies for lateness/tardiness by the customer?AIRPORT/POINT TO POINT:
Your grace period is determined by your pick-up location and starts at your scheduled pick-up time. If your grace period finishes and you have not arrived, you are charged $1 per minute for sedans and $2 per minute for stretch limos and all other vehicles. (price includes tip) AIRPORT/CRUISE TERMINAL:
Domestic Flight/Cruise Terminal: 30 Minutes free wait time (after your flight lands)
International Flight: 60 Minutes free wait time (after your flight lands) NON-AIRPORT:
10 Minutes free wait timeWhen the grace period has passed, we will attempt to contact you several times. If we have not heard from you we will may cancel your ride 60 minutes after the grace period has ended. If you do not show up, you will be charged the wait time incurred plus all other applicable charges, If you need to extend the wait time, no problem - just give us a call. you must call us if you can not reach your driver by your pick up time.[Back to top]Q8. What are the fees/policies for rescheduling or changing itinerary details?If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so FREE OF CHARGE. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.[Back to top] Q9. What is the Cancellation/Refund Policy? If you contact us to cancel more than 72 hours in advance, you will be refunded any amount paid For Airport Service Only, If you contact us to cancel less than 72 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give You A Credit For A Future Date. Hourly Limo Service, Point To Point, Charter Bus or Party Bus Or Any Contract Service No Refunds On Deposits To Reserve A Date And Limo,Or Any Vehicle.[Back to top] Q10. How will I pay for my ride?We accept MasterCard, Visa, American Express and Discover. Credit card transactions can be processed through Authorize.net to maintain the security of your personal information, or over the phone as well. Personal checks are also accepted, but must be presented well in advance and must CLEAR BEFORE the pickup.[Back to top] Q11. May I pay using a PayPal "eCheck"? Sorry, no.[Back to top] Q12. Can you call me to remind me of my pickup? Yes! We will gladly place a COURTESY CALL to remind you of your pickup. (You will get the opportunity to schedule your Courtesy Call during the confirmation stage of the Reservation Process.)[Back to top]Q13. What type of vehicles are used for my transportation?Town cars, stretch limos and more. (View Photos)[Back to top] Q14. How many people can fit? In general, the number of people designated in the vehicle description can fit. For example, Up to 3 people can fit in 3-passenger Luxury Sedans. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit.There is no additional per-person charge.[Back to top] Q15. When can I book a pickup? You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.[Back to top]Q16. When can I get picked up? You can get picked up anytime. We operate 24/7.[Back to top] Q17. What types of itineraries are available?
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per half-hour period or portion thereof, spent making the unplanned extra stop: $25 (for Sedans), or $50 (for Limos).
NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate.[Back to top] Q18. Where can I request to be picked up/dropped off? Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as LaGuardia Airport. When booking online, the pickup and dropoff cities can be anywhere in NY, NJ, CT.[Back to top] Q19. What flight info should I enter for airport runs? Your Airline, Flight Number, and Flight Time, for example "American Airlines Flight #1020 Arriving @ 5:25 PM". This info is required for Arriving flights and recommended for departing flights.[Back to top] Q20. What is the alcohol/ drug policy? Alcohol consumption or posession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or posession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.[Back to top] Q21. What is the Lost-and-Found policy? We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.Q22. What is the policy on typographical errors with Rates? Your quoted rate is not guaranteed until you pay us AND receive an email confirmation from us stating that the "STATUS" of the Request is "CONFIRMED". (Note: This is not the same as your instant payment receipt from PayPal or other online credit card processors.) This is due to rare typographical errors.Q23. What is the Limitation of Liability? Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.
- One way & round trips involving airport.
- One way & round trips not involving airport.
- Hourly service.